If water is coming through your ceiling right now, call. In DeForest a meaningful share of emergency calls happen in February rather than after a storm, and a winter emergency is handled differently from a summer one — you cannot tarp an ice dam, and the fastest way to make things worse is to start chipping at it.
Four things that are true in February and not in July.
The tool is steam
A tarp sheds water off a surface. An ice dam is water backing up underneath the shingles from below the ice, so there is nothing for a tarp to do. The fix is removing the ice with low-pressure steam so the water can drain.
The damage people do
Hammers, hatchets and ice picks take shingles and flashing with the ice, and they are how a leak becomes a replacement. Rock salt is worse — it corrodes flashing and fasteners and kills whatever is planted under the eave. Neither is a shortcut.
Not where it entered
Ice dam water enters at the eave and travels along the deck before it appears on a ceiling, often well inside the house. The stain does not tell you where the dam is.
The normal ones
Missing shingles, tree impact, failed pipe boots and storm damage. Tarped the way you would expect, same day, same as any of our markets.
Low-pressure steam that melts the ice without damaging shingles or flashing.
For storm damage and open roofs. Secured properly so it holds through the next system.
Following the water back to the entry point rather than repairing above the stain.
What to do in the first hour, on the phone, before we arrive.
Interior and exterior photographed, which matters on a winter claim.
Once the emergency is over, finding out why it happened.
If interior damage resulted, emergency mitigation is frequently claimable. Photograph everything before cleanup and keep the receipt. We will also tell you at the visit whether the underlying cause is a ventilation problem worth fixing before next winter.
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Contain it inside — bucket under the drip, move what you can. If the ceiling is bulging, puncture it in the centre deliberately to drain it rather than waiting for it to let go. Photograph everything before you clean up, note the date, and call. Do not go outside and start chipping at the ice.
No, and anyone offering to has misunderstood the problem. A tarp sheds water off the top of a surface. Ice dam water is backing up underneath your shingles from below the ice, so a tarp has nothing to do. What works is removing the ice with steam so the water can drain properly.
Because you take shingles and flashing with it, and a leak becomes a roof replacement. Rock salt is worse — it corrodes flashing and fasteners and kills anything planted below the eave. Low-pressure steam melts the ice without touching the roof, which is why it is what we use.
Same-day for active water entry, usually within a few hours. We are 13 miles south. After a hard thaw the queue gets long because the whole area calls at once, and we triage by active water entry rather than by call order.
Quite possibly. Ice dam water enters at the eave and runs along the roof deck before finding a way through, so it frequently appears well inside the house. Where the stain is does not tell you where the dam is, which is why tracing it properly matters.
If nothing changes, yes. Ice dams are caused by heat escaping into the attic, and that does not fix itself. We handle the emergency first and then, once things have calmed down, we will look at the attic and tell you what it would take to stop it happening again.
Get your free, no-obligation inspection today.
